1 Introduction and Scope
995bet is an online gaming and betting platform that offers casino, slots, live casino, cricket, and various other gaming options for users in Bangladesh. This Privacy Policy applies to the 995bet website and all associated services.
We take your personal information very seriously. This document clearly describes what information is collected when you use the 995bet platform — during registration, deposits, betting, or when contacting support — and how that information is handled.
This Privacy Policy should be read together with 995bet's Terms and Conditions. By opening an account or continuing to use the platform, you are considered to have accepted this policy.
This policy applies only to 995bet's own services. 995bet is not responsible for the privacy practices of third-party websites or services.
2 Data Collection
995bet collects user information in various situations. The information collected can be grouped into the following categories based on its nature and source:
2.1 Registration Information
When you open a new account with 995bet, the following information is required:
- Full name (as per national identity card)
- Date of birth (for age verification — accounts cannot be opened by those under 21)
- Mobile number and email address
- Current address
- Preferred deposit and withdrawal method (bKash, Nagad, Rocket, Upay, or bank transfer)
2.2 Identity Verification Information (KYC)
Before completing financial transactions or upon exceeding certain limits, 995bet may request additional documents to verify your identity. These may include:
- Scan or photo of national identity card
- Passport or driving licence
- Proof of ownership of mobile banking account
- Proof of address (utility bill or bank statement)
2.3 Transaction Information
Details of every deposit, withdrawal, and betting activity are automatically recorded in our system. This includes the transaction amount, date and time, method used, and transaction status.
2.4 Technical and Behavioural Information
Information collected automatically from your browser or app includes:
- IP address and device type
- Operating system and browser version
- Time spent on the platform and pages visited
- Cookie data (see Section 6 for details)
2.5 Support Communication Information
When you contact our support team via live chat or email, a record of that conversation may be stored. This helps improve service quality and resolve disputes.
3 Purpose of Data Use
995bet uses the information it collects only for the following legitimate purposes:
- Creating, managing, and securing accounts — verifying logins, sending OTPs, and preventing unauthorised access.
- Processing financial transactions — completing deposits and withdrawals and maintaining payment history.
- Verifying identity and age — confirming that users are at least 21 years old in compliance with applicable law.
- Preventing fraud and money laundering — detecting and reporting unusual transactions.
- Providing customer support — resolving your issues promptly and improving service quality.
- Relevant promotional communications — informing you about bonuses or offers based on your preferences, if you have given consent.
- Analysing platform performance — identifying technical issues and improving the user experience.
- Ensuring responsible gaming — detecting risky behaviour and providing necessary support in line with the Responsible Gaming Policy.
Your personal information will never be sold to third parties or used without authorisation for advertising purposes.
4 Data Storage and Security
995bet takes industry-standard technical and organisational measures to keep your personal information secure.
4.1 Encryption and Security Technology
Our website and app use SSL (Secure Socket Layer) encryption technology, which keeps all data transmitted between your device and our servers secure. Passwords and sensitive financial information are always stored in encrypted form — never in plain readable text.
4.2 Data Retention Period
All necessary information is retained while your account is active. After an account is closed, certain information may be retained for the applicable legal period for the purposes of legal obligations, dispute resolution, or fraud prevention.
4.3 Access Control
Only employees who need access to your personal information as part of their work can view it. Every access is logged and regularly audited. Staff are trained in data protection and are contractually bound to maintain confidentiality.
4.4 Response to Data Breaches
Should a data breach occur for any reason, 995bet will promptly notify affected users and take the necessary remedial action.
5 Sharing Data with Third Parties
995bet may share your information with third parties only in the following limited circumstances:
5.1 Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These payment processors are governed by their own privacy policies and follow our data use guidelines.
5.2 Technology Service Providers
Third parties engaged for game software, server hosting, and analytics services may access only the information needed to perform their specific functions.
5.3 Legal Obligations
995bet may be legally required to provide information when necessary to comply with a court order, a request from a regulatory authority, or to assist in a law enforcement investigation.
5.4 Business Restructuring
If 995bet undergoes a merger, acquisition, or other business restructuring, user information may be transferred to the relevant successor entity, but the terms of this policy will continue to apply.
When sharing data with third parties, 995bet always signs data protection agreements and ensures that the receiving party maintains appropriate security measures.
6 Cookie Policy
The 995bet website uses cookies — small text files stored in your browser that help improve the platform's functionality.
6.1 Essential Cookies
These cookies are essential for the core functionality of the website. Without them, it is not possible to maintain a login session, make a deposit, or play games. These cookies cannot be disabled.
6.2 Functionality Cookies
These cookies are used to remember your preferred language, display settings, and other personalisation preferences.
6.3 Analytics Cookies
Analytics cookies are used to collect information about which parts of the platform users spend the most time on and where issues arise, in order to improve the service. This information is collected in aggregate and is not used to identify any individual.
6.4 Cookie Control
You can control or delete most cookies from your browser settings. However, disabling cookies may limit some website functionality.
7 Your Rights
As a 995bet user, you have the following rights over your personal information:
7.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We will fulfil this request within a reasonable timeframe.
7.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request that it be corrected. You can update many details yourself directly from the profile section of your account.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations or for the resolution of an ongoing dispute.
7.4 Objecting to Promotional Communications
If you do not wish to receive promotional emails or messages from 995bet, you may use the unsubscribe link at the end of any message or contact the support team directly. Transaction-related and security messages will always be sent.
7.5 How to Exercise Your Rights
To exercise any of the rights listed above, contact our support team via live chat or email. We will respond to your request within 30 business days.
8 Protection of Minors
995bet's services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from any minor.
Providing a date of birth is mandatory at registration, and age is verified during the KYC process. If we become aware that someone under the age of 21 has opened an account, that account will be closed immediately and the collected information will be deleted.
Read our About 995bet page to learn more and understand our responsible gaming commitment.
A note to parents: if you believe your child has opened an account with 995bet, please contact our 24/7 support team immediately.
9 Policy Changes
995bet reserves the right to update this Privacy Policy from time to time. Changes may occur due to changes in services, technological developments, or legal obligations.
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A pop-up notice will be displayed when you log in to the platform
- The "Last Updated" date at the top of this page will be changed
Updated policies will take effect 30 days after publication. If you continue using the service without closing your account during that time, you will be considered to have accepted the new policy.
10 Contact
If you have any questions, objections, or requests regarding this Privacy Policy, contact 995bet in the following ways:
- Live Chat: Log in to the platform and use the live chat button at the bottom of any page — 24 hours a day, 7 days a week, in both Bengali and English.
- Email: [email protected] — replies are usually sent within 24 hours.
If you have general questions, visit our FAQ page first — it has answers to common questions about accounts, payments, and gaming.
For data protection requests, we will get back to you within 30 business days. For complex requests this may take longer, but you will be informed in advance.